The Datamax Thinking Blog

Discounts are great – in the right circumstances. Discount copiers can mean discount services – and that could hurt your business.

Wholesale clubs are awesome — you always spend more than you planned when you walked in the door with your list, but you get such great deals! Who doesn’t want toilet paper in bulk, or a giant bag of coffee for the price of the regular sized one you buy at your grocery store?

Not to mention the euphoria you feel from paying less for something you would otherwise buy full price. It feels good.

Don't settle for average or worse service from your copier dealer.

Do you spend a lot of time on airlines that ignore your requests and pass you over on the upgrade list? How about a restaurant where you can never get a refill because the server is off texting?

You can encounter bad service everywhere you go, and you probably cross those businesses off the list after they ruined your experience. Sometimes these situations are unavoidable, but in most cases, the people involved simply chose to deliver subpar service.

The same thing can happen with your copier service. You might settle because you're locked into a contract and you didn't realize just how bad the support was until you needed help. Why would you walk away from those airlines and restaurants in your personal life but continue to suffer as an SMB? It doesn't have to be this way.

Research shows that law firms love Canon copiers.

You see a lot of natural combinations out there. Chocolate and peanut butter, steak and eggs, and wine and cheese are a few classic pairings. What doesn't fall so easily into place are the services that support a major business investment, such as your production printer and your digital copier.  

The pre-sales process goes smoothly, but you often find yourself left hanging after you sign on the dotted line. At Datamax, we put a lot of resources into the after-sales support process. Our technical support team works together with the top manufacturers, such as Canon, to learn everything they need to know for high-quality support. Our dedication to after-sales support has earned us recognition from Canon's Association of Technical Service Professionals (ATSP). 

In case you missed these (or want to refresh your memory), here are the six most popular blog posts from 2016. Thanks for reading and I'll see you next year!

I hope you're enjoying your holidays – and thanks for stopping by our blog.

In case you missed these (or want to refresh your memory), here are the six most popular blog posts from 2016. Thanks for reading and I'll see you next year!

Click the titles to read the post.

This effort is part of our overall commitment to provide you with the best copier service and overall support that we can.

For the past few years, we’ve been intermittent (to put it mildly) with our blog posts. Sometimes posting, often not. That stops today.

Today I’d like to welcome you to our new blog and a renewed effort and commitment on our part to share useful information about document workflow, more efficient and effective use of your office equipment, and print production with you. This effort is part of our overall commitment to provide you with the best copier service and overall support that we can. Because of what we do and how we sell, service is obviously important. If we don’t do a good job for you; you’ll move on. 

With TechCare, you will see the benefits in long-term infrastructure stability, less reliance on your on-site IT staff, fast issue resolution, and performance optimization.

With available technologies and data services growing exponentially, many businesses are struggling to keep up. If you are looking for the best way to optimize productivity, maintain IT support, and grow your company’s ability to harness current technologies, consider managed network services.