The Datamax Thinking Blog

Educating, collaborating, and sparking ideas for maximizing the technology that matters.


Get Employees On Board with Copier Fleet or IT Onboarding Process

In working with your partner, how successful is implementation of new technology? Is there a Change Management Methodology that gets every employee on board safely? Or just a train wreck? 

Woodrow Wilson once famously said, “if you want to make enemies, try to change something.”

Funny, but for IT managers or business owners implementing an MFP fleet or IT-related onboarding process, perhaps a little too close for comfort.

Topics: Business Problems Productivity Tips and Tools Network Management Partnering Print Management

Copier Service Sabermetrics: What are Your Technology Partner's Performance Numbers?

Just as Sabermetrics is utilized by baseball front offices to gain a competitive advantage, explore just how metric-driven Datamax is; and how we showcase our service responsiveness and strength by constantly measuring powerful metrics.

America’s national pastime today is a game more and more driven by analytics.

Sabermetrics is described as the empirical analysis of baseball through statistics, used to predict the performance of players. Simple box-score elements like hits, runs and errors have given way to stats like WAR (wins above replacement), BABIP (batting average on balls in play), ISO (isolated power) and DIPS (defense-independent pitching statistics). In today’s “scouts” vs. “stats” era, these exhaustive numbers go beyond what a scout’s gut may say, to actually predicting level of success.

Topics: Business Problems Digital Copiers Technology Pain Creating Raving Fans Net Promoter Score

Your IT Provider Should Be Fixing Your Problems, Not Causing Them

If your IT partner isn't doing these four things well, it might be time to look for another partner.

How is your IT service provider doing these days? Are you happy with the job they are doing?

In a perfect world, your network is running smoothly, resting safe and sound from malware attacks, and emails and communications are pinging back and forth like a well-orchestrated symphony.

We all have certain expectations when we sign on for a service, and there is nothing worse than the anxiety you feel when they don’t meet the mark — especially when it comes to IT.

Topics: Information Technology Business Problems Managed Network Services Digital Security Network Management Technology Support IT Consulting Technology Pain

Ask These 14 Questions to Control Your Print Spend

You shouldn't have to be able to print money to afford your business's printers and office equipment. Yet, all too often, it seems like that is what many businesses have to do to afford their office equipment.

The easy excuse is to blame the rapid pace of technology and the unavoidable expenses of keeping up with the latest and the best. After all, it seems like technology is only good for about six months before it becomes obsolete and you have to replace it.

In the end all that is an excuse. If you want to successfully manage your company's information technology, the key is to plan thoroughly and completely. There are reasons why there are numerous clichés about the benefits of planning first to avoid the high costs of mistakes later. When it comes to IT, it is best to pay attention to those annoying, but true, words to live by.

So it is time to begin, by asking questions about how you can be better, by paying attention to the details, by evaluating all of your processes, not just those that directly tie to the goods you produce or services you offer. You need every advantage you can get, and planning to maximize your IT capabilities while minimizing your costs is one way to get that edge.

Below is a list of questions that you can use to start that process of gaining an advantage. If you are looking to address your printing needs by leasing or purchasing a digital copier or by contracting for managed print services or if you just want to reevaluate your current printing fleet, this is where you need to start the process. This will help you determine what you have, what you need and where you can go.

Topics: Printing Business Problems Solutions Digital Copiers Productivity Tips and Tools

When Change Management Turns Into a Disaster Scenario

People don't even want to change their coffee order at the café in the morning, let alone the technology they've used every day for years. You want to improve productivity through new technology, such as a new customer relationship management system or digital copiers, but don't let yourself get distracted by the shiny data sheet in front of you.

You need to consider the people who are going to use these solutions on a daily basis. They don't care about the technical specifications of what you're bringing in, and they're going to dig their heels in if you don't have a plan ahead of time.

"Deal with it; it's here to stay" is not a good attitude for handling employee resistance to change. You're trying to alter long-held habits, and it's going to take more than telling everyone about a new system.

So why do people resist change? The Harvard Business Review points out the most common causes, including:

  • Uncertainty
  • Lack of control
  • Too many shifts in a short period
  • Potential for increased workloads
Topics: Business Problems Technology Solutions Training Legal Solutions

Don't Buy Technology to Solve Your Business Problems

It’s summertime, and a quick glimpse at the magazine rack in the grocery check-out lines promises quick weight-loss, guilt-free dieting, 6-pack abs (of course), and any number of pain-free ways to a better body and enjoy a spectacular summer. Now, of course, you know, deep down, that it’s not going to be quite that easy, but, still you think, as you reach for “how to lose 15 pounds in 15 minutes,” maybe this time . . .

Topics: Business Problems Technology Solutions Productivity Tips and Tools