The Datamax Thinking Blog

Educating, collaborating, and sparking ideas for maximizing the technology that matters.


Copier Service Sabermetrics: What are Your Technology Partner's Performance Numbers?

Just as Sabermetrics is utilized by baseball front offices to gain a competitive advantage, explore just how metric-driven Datamax is; and how we showcase our service responsiveness and strength by constantly measuring powerful metrics.

America’s national pastime today is a game more and more driven by analytics.

Sabermetrics is described as the empirical analysis of baseball through statistics, used to predict the performance of players. Simple box-score elements like hits, runs and errors have given way to stats like WAR (wins above replacement), BABIP (batting average on balls in play), ISO (isolated power) and DIPS (defense-independent pitching statistics). In today’s “scouts” vs. “stats” era, these exhaustive numbers go beyond what a scout’s gut may say, to actually predicting level of success.

Topics: Business Problems Digital Copiers Technology Pain Creating Raving Fans

Fresh Ideas, Further Technology Innovation: Most Read Blogs of 2018

From document workflow, network security to print management and many things in between, our intent is to serve as a vehicle for helping YOU maximize YOUR technology investment.

Technology, much like life, moves pretty fast. If you don’t stop and look around once in a while, you could miss it.

We, the dedicated scribes of the Datamax Thinking Blog, certainly don’t want our readers to miss it. We work hard each year to contemplate, to evaluate and, ultimately, educate on many of the moving parts of an ever-changing business technology landscape. From document workflow, network security to print management and many things in between, our intent is to serve as a vehicle for helping YOU maximize YOUR technology investment.

Topics: Printing Security Digital Security Healthcare Solutions Creating Raving Fans Education Tips and Tools

4 'Cs' of Technology that Carry Over into the Classroom

 

Does the IT staff at your school have the time to devote to forward-thinking technologies? Do you have a collaborative, meaningful partnership with your provider? 

Franklin D. Roosevelt once said, “We cannot build the future for our youth—but we can build our youth for the future.”

The 4 “Cs” in education have become a fundamental representation for the National Education Association’s vision for 21st Century Education. Critical thinking, Creativity, Collaboration and Communication are all key components from the NEA to helping students of today – and tomorrow – prepare for college, for work, and for life.

Intertwined within these timeless  4 "Cs” assets today, of course, is the development of and proficiency with technology as students forge ahead in today’s digital era. For example, students must be encouraged to use technology to communicate innovatively and effectively. Additionally, technology plays a key role in effective student collaboration inside the classroom and, in some instances, across the globe.

Topics: Technology Office Equipment Production Print Network Management Partnering IT Consulting Creating Raving Fans Education Tips and Tools

Go Vertical, Grow Vertical: Become Relevant and Plant Seeds of True Potential

A successful Vertical Marketing plan requires education, in-depth collaboration and a discovery period of investigating the day-to-day workflow of a specific organization.

In business, sales representatives plant seeds all the time through their interactions with prospects and clients. But how committed they are to acquainting themselves with and nurturing these relations once planted, often determines ultimate long-term growth.

Consider Vertical Marketing the ultimate exercise in studying and tending to individual seeds, learning each nuance and developing growth consistently based on relevant client needs. It’s much more than canned brochures or pre-determined sales pitches. It’s a duel effort of zeroing in on a specific market’s shared challenges and objectives, and finding relative solutions that produce long-term results.

Topics: Productivity Tips and Tools Partnering Creating Raving Fans Datamax Culture

The Datamax Little Blue Book – Our Guide To Creating A Culture That Trumps All

By responding to their career needs and aspirations, resolving real world business issues and challenges, and maximizing investments of time and expertise, we convey our desire to inspire the raves of our very own.

There’s nothing insignificant or unintentional about the size or color of The Datamax Little Blue Book.  Although brief, at just twenty-six short pages, it’s packed with decades of insight regarding "The Datamax Way" and our invitation to you to join in on the journey.

Topics: Partnering Creating Raving Fans Datamax Culture Careers

How Much Would You Tip Your Copier Service Provider?

Don't settle for average or worse service from your copier dealer.

Do you spend a lot of time on airlines that ignore your requests and pass you over on the upgrade list? How about a restaurant where you can never get a refill because the server is off texting?

You can encounter bad service everywhere you go, and you probably cross those businesses off the list after they ruined your experience. Sometimes these situations are unavoidable, but in most cases, the people involved simply chose to deliver subpar service.

The same thing can happen with your copier service. You might settle because you're locked into a contract and you didn't realize just how bad the support was until you needed help. Why would you walk away from those airlines and restaurants in your personal life but continue to suffer as an SMB? It doesn't have to be this way.

Topics: Insider Solutions Partnering Creating Raving Fans

The Partnership Litmus Test: 8 Things That Influence a Higher Return on Technology Investment

 Achieving a high return on technology investment can greatly be enhanced by finding a partner who is focused on a customer strategy that is “RELEVANT,” and that provides “VALUE” well beyond the transaction.

Whether it's Return on Investment (ROI) or more specifically Return on Technology Investment (ROTI), it’s ALL about results. Preferably ... "BIG" results. The results we’re looking for come in many shapes and forms, yet in the world of business technology, they all include the measurable improvement of an organization’s operational performance. Results have to make an organization more nimble and competitive than previously before, or what’s the point.  The kind of results our customers commonly envision include:

Topics: Partnering Technology Support Creating Raving Fans

Creating Raving Technology Fans – Our Four Word Formula

Does your technology partner have a formula for ensuring you become a technology FANATIC every step of the way?

Today more than ever the business of technology has become a workout and for many customers, a thorough beating when it comes to service and support.  Whether ranting or raving, 58% say they are more likely to tell others about their service experiences than they were 5 years ago. (Source= Zendesk)  For many customers, the prevailing feeling regarding business technology is...

Topics: Partnering Creating Raving Fans

Technical Training Certifications... Are They Relevant or Just Chatter?

The study found that seventy-four percent (74%) of employees felt they were asked to do things on the job for which they were not properly trained.

"Yeah, yeah, yeah, so you say you've got advanced service training certification(s)—so what. If those certifications were worth their salt, everyone would be pursuing achievement, touting the distinction, and donning the emblems."—Naysayers International

As it stands, many service providers don’t seem interested (or perhaps capable) unless such certifications are required or mandatory by the suppliers and manufacturers they represent. Mandatory certifications may ensure compliance but not necessarily commitment to learning—which is the point.

Topics: Office Equipment Partnering Technology Support Creating Raving Fans

"What's In It For You" When You Improve Business Processes

Process automation won't eliminate all tasks you have throughout the day, but you can gain enough time that you get to leave work on time and enjoy your night.

You're the glue that keeps the office running smoothly. When you do your job right, it might appear like you're not doing anything at all, which couldn't be further from the truth. Whether you're researching the latest technology improvements or maintaining a collaborative environment, you're putting in a lot of hard work.

Process improvements cover everything from scanning your paperwork with digital copiers to enter them into a document management system to streamlining current workflows. They benefit the business in many ways and find a way to go from the beginning to end in the most efficient way possible. But what do they do for YOU?

Topics: Productivity Tips and Tools Document Management Creating Raving Fans