The Datamax Thinking Blog

Process automation won't eliminate all tasks you have throughout the day, but you can gain enough time that you get to leave work on time and enjoy your night.

You're the glue that keeps the office running smoothly. When you do your job right, it might appear like you're not doing anything at all, which couldn't be further from the truth. Whether you're researching the latest technology improvements or maintaining a collaborative environment, you're putting in a lot of hard work.

Process improvements cover everything from scanning your paperwork with digital copiers to enter them into a document management system to streamlining current workflows. They benefit the business in many ways and find a way to go from the beginning to end in the most efficient way possible. But what do they do for YOU?

Looking for excellent service and maintenance support for your digital copiers and other office equipment can feel like looking for a four-leaf clover.

Horseshoes are always lucky.

But today, leprechauns, four-leaf clovers, and green are lucky.

Here are a few thoughts on how to make your luck last beyond St. Patrick's Day when looking for quality copier repair, service, and maintenance. Because it can feel like you're looking for that mythical pot of gold sometimes.

The partnership review is a long-term strategy that goes beyond a traditional account review.

Ongoing customer relationship management takes on many forms, from a simple account review to a one-on-one meeting at a swanky lunch spot. These activities improve client loyalty and build long-lasting connections, but they often go on the back burner. Many companies consider post-sale account management to be a once-and-done process involving a single follow-up, or they wash their hands completely after the sale. When companies stand to gain so many benefits, why do they skip out on this part? In many cases, there's too much focus on sales quota attainment, and the customer (and company) suffers for it.

Everyone wants great service.

Satisfying customers is important in every industry – and is a top priority for law firms. When your business relies on documents – especially printed documents – you can’t afford to have your copiers idle. When they break, you need them fixed quickly before your goal of delivering excellent customer service suffers.

Just as your customers understand the old saying “time is money,” so do you (and everyone else in your office) – and so do we. 

That’s why having a partner that can respond and resolve issues quickly (and accurately) is so important.

Waiting on your copier or other office equipment to be tended to is not only annoying; it also has a waterfall effect on your office’s productivity.

“Ding.” 

Wouldn’t it be great if you could ring a bell and receive immediate service?

Like the simple ringer – you remember those – that sat in a store or on the counter of a hotel desk. You’d almost always hear a “Be with you in a moment” after just a quick press on the bell and a ringing “ding!” sound. And you were satisfied, because you knew service was on the way. 

Who likes unnecessary waiting? Even the patient among us has trouble tolerating that. Even the smallest delays can send the most patient person into a fit of frustration when it comes to the office and work deadlines.

Having a plan in place with the right company that can respond as quickly as possible and get you the help you need to make those important, career changing, opportunities is key.

Have you ever played the “what if?” game? Lets play it real quick.

So what if your boss just gave you an awesome opportunity to pitch your ideas to the new clients. You have a 9 a.m. deadline and at 8 a.m. the printer breaks down. That would be pretty frustrating, right?