The Datamax Thinking Blog

Educating, collaborating, and sparking ideas for maximizing the technology that matters.


Cloud vs. On-Prem: 6 Considerations for Your Business Phone System

Unified Communications as a Service (UCaaS) is an all-in-one cloud communications platform that brings your organization a business phone system, chat, video conferencing, business texting, file sharing and storage, and much more. 

Is your business phone system putting your business on hold?

Your customers need to reach you... no matter what. Your colleagues are seeking new ways to collaborate and communicate, whether in the office, out in the field, or working from home.  Has your legacy analog phone system served you well? Perhaps it has. But have you done any due diligence on the potential advantages of modernizing your business communications with a move to the cloud?

Topics: Unified Communications VoIP Phone System Managed Services Provider Hybrid Office

4 Key Questions Before Dialing In on Your Cloud-based Phone System

Not all UcaaS providers are created equal. Whether you're speaking with a local provider, or simply searching for online vendors at large, it's important to dig in a little deeper to ensure that you're not ultimately disappointed with your solution.

Due diligence is a natural part of any purchasing decision. But where to start? 

The advantages associated with Unified Communications as a Service (UCaaS) are becoming increasingly clear for organizations today. Seamless collaboration under a single platform. A solution that goes where you go (especially beneficial in a hybrid/remote work environment). Potential cost savings, easy scalability, and centralized management, to name a few.

Topics: Productivity Tips and Tools Unified Communications VoIP Phone System Remote Workforce Planning Remote Work

3 Ways Healthy Communication (UCaaS) Enhances the Patient Experience

How do healthcare organizations keep up to speed with patient expectations? How do they engage the right channels to connect to both consumers and their staff?

You only have to spend 1 minute in a hospital to understand just how much healthcare staff remains constantly “on the move.”

As nurses scurry from room to room, wing to wing, and doctors serve in multiple locations on any given day (or completely remotely), there are new waves of movement inside healthcare: Mobile clinics are on the rise, telehealth has exploded, and (perhaps most notably), the patient expectation has evolved.

Topics: Information Technology Healthcare Solutions IT Consulting Unified Communications VoIP Phone System

UCaaS Ensures Flexibility, Simplicity in a Hybrid Work Environment

Hybrid work isn’t a static concept – by nature, it implies that where people work will change over time, so your communication solution has to embody elasticity.

Legendary UCLA Coach John Wooden used to preach to players that “flexibility is the key to stability.”

Disruption and adversity are everyday realities in sports. From the unexpected injury, a late-inning comeback, a defensive halftime adjustment, or a controversial call; the ability to recognize and adapt are keys to success on the playing field.

Topics: Unified Communications VoIP Phone System Coronavirus Remote Workforce Planning Work From Home Hybrid Office

The Magic of Mobility: 5 Cloud Communications Features for Employees on The Move

With a cloud-based phone system, organizations can increase collaboration and accelerate communication throughout their workday. But what are some of the features that cut through the distraction, and release the true power of mobility?

Scientist Arthur C. Clarke's words in 1962 certainly foreshadowed today's business technology environment: “Any sufficiently advanced technology is indistinguishable from magic.”

Topics: Unified Communications VoIP Phone System Remote Work Work From Home

Covering COVID-19: Our 10 Most-Read Blogs of 2020

Over the last 9 months, we’ve worked hard to answer COVID-19-related questions, to provide resources, to deliver the content that mattered most to our customers, in an unprecedented time for businesses everywhere.

We'd love to shake your hand, but an elbow bump will do for now. Either way, we sincerely appreciate you reading in 2020! 

Our year at the Datamax Thinking Blog kicked off with a New Year's-themed article, “6 Resolutions Your Business Technology Partner Must Truly Value in 2020.” It detailed characteristics that businesses should seek in any technology vendor relationship they engage with: Traits like “the ability to respond – and resolve,” “the creativity to dig deeper,” and “the worthiness of your trust.” 

Topics: Partnering Cybersecurity Unified Communications Coronavirus Remote Workforce Planning Work From Home

The CARES Act & Technology: How Relief Fund Can Help City Governments

What is the CARES Act and how can it help you respond more timely to resident needs? And what technology tools are available for helping your employees work securely and succinctly in a remote environment?

Among the countless entities that COVID-19 afflicted, local governments were certainly a key victim to the pandemic. Local city employees were among the most needed to respond to the public health crisis and provide necessary resources for residents within a municipality.

Topics: Unified Communications Coronavirus Remote Work Work From Home

The Need for Speed: 6 Business Communication Solutions for the 'Next Normal'

If the need for speed still exists within your workspace, these business communication solutions can help keep collaboration afloat, launch communication avenues relevant to today's work culture, and keep your team gliding smoothly across the waters of everyday business.

Much like humans, it’s amazing what companies will do when they have to, and how little they will do when the water seems calm.

Topics: Cloud Unified Communications VoIP Phone System Coronavirus Work From Home

Post-Pandemic: Taking the Work From Home Plunge Long-Term

Fifty-seven percent of small and midsized business owners who increased remote working due to the COVID-19 pandemic said they will likely maintain the option for employees in the long term.

What happens as we move past the COVID-19 pandemic?

It’s a universal question faced by businesses right now. And while the Internet is abuzz with post-pandemic postulation, a vast amount of uncertainties still loom.

Topics: Unified Communications Coronavirus Remote Workforce Planning Remote Work Work From Home

A Remote Reality: 3 Communication Tips That Bridge the Gap in Work-From-Home Productivity

Communication solutions such as video conferencing go a long way in bridging that collaborative gap between office and home. But they must be used strategically.

The Remote Reality: It's one that all organizations are coming to terms with in recent weeks. As the impact surrounding COVID-19 continues to set in, IT personnel are scrambling to set up "work from home" scenarios. Business executives are left with a variety of tough decisions about this suddenly scattered workforce. And employees?

Topics: Unified Communications Coronavirus Remote Workforce Planning Remote Work