A proficient IT administrator derives satisfaction from automating tasks to enhance productivity, responsiveness ... and positivity.
IT staff fatigue is a real thing. It’s an issue often explored in Nexthink's Pulse Report. Back in May 2020, we learned that 43% of IT leaders cited increasing support tickets as their biggest challenge since the start of the pandemic. “Since then,” reads the report, “70% of tech leaders we polled said their ticket and call volume continue to spike, with a majority of those reporting increases up to 50%."