The Datamax Thinking Blog

Educating, collaborating, and sparking ideas for maximizing the technology that matters.

When Change Management Turns Into a Disaster Scenario

People don't even want to change their coffee order at the café in the morning, let alone the technology they've used every day for years. You want to improve productivity through new technology, such as a new customer relationship management system or digital copiers, but don't let yourself get distracted by the shiny data sheet in front of you.

You need to consider the people who are going to use these solutions on a daily basis. They don't care about the technical specifications of what you're bringing in, and they're going to dig their heels in if you don't have a plan ahead of time.

"Deal with it; it's here to stay" is not a good attitude for handling employee resistance to change. You're trying to alter long-held habits, and it's going to take more than telling everyone about a new system.

So why do people resist change? The Harvard Business Review points out the most common causes, including:

  • Uncertainty
  • Lack of control
  • Too many shifts in a short period
  • Potential for increased workloads
Topics: Business Problems Technology Solutions Training Legal Solutions

Everyone Knows How to Use the Copier, Right? Wrong

Everyone in your office knows how to use the copier, right? 

If you mean do they know enough to copy a document or print to the copier or printer, then you’re right. 

But . . .

  • Do they know that your copier has apps to make it easier to print and to receive scanned documents (among other apps – the specifics vary by manufacturer)? 
  • Do they understand the print rules you’ve put in place to save money and improve processes? 
  • Do they understand when they should print black and white and when color documents are a more effective alternative?
  • Are they intimidated by the user interface and various options? 
Topics: Multifunction Copier Training Productivity Tips and Tools