A new report by Datamonitor argues that many organizations waste 10% of their staff costs because employees can not find the right information to do their jobs. Over 50% of staff costs are now for employees performing “information work”. But the employees are suffering from both information overload and information underload, and as a result they spend up to 25% of their day searching for the right information. Datamonitor argues that this why some organizations could be frittering away as much as 10% of their staff costs on wasted effort. The report goes on to say that ineffective search and discovery strategies are hampering business competitiveness, impairing service deliver, and putting companies at risk.
I addressed a similar survey from Accenture in my previous post "Cost of Retrieving Information", and it is nice to see that both Datamonitor and Accenture are now saying the same as we have been arguing for years…
By Atle Skjekkeland.
This article was originally posted on AIIM Knowledge Center Blog.
