The Datamax Thinking Blog

 Achieving a high return on technology investment can greatly be enhanced by finding a partner who is focused on a customer strategy that is “RELEVANT,” and that provides “VALUE” well beyond the transaction.

Whether it's Return on Investment (ROI) or more specifically Return on Technology Investment (ROTI), it’s ALL about results. Preferably ... "BIG" results. The results we’re looking for come in many shapes and forms, yet in the world of business technology, they all include the measurable improvement of an organization’s operational performance. Results have to make an organization more nimble and competitive than previously before, or what’s the point.  The kind of results our customers commonly envision include:

The Technology Advocate provides client-focused advise grounded in the business case and tailored to address the unique needs of each organization.

Are you making good decisions about investments in your technology infrastructure? What business goals are you trying to accomplish? For many companies, the answer to both questions is a resounding "um..."

Organizations of all sizes use technology to conduct business functions ranging from simple communication to complex "big data" data analysis. Sometimes the adoption of technology is well conceived and cost effective, however all too often the acquisition and deployment of new

Does your technology partner have a formula for ensuring you become a technology FANATIC every step of the way?

Today more than ever the business of technology has become a workout and for many customers, a thorough beating when it comes to service and support.  Whether ranting or raving, 58% say they are more likely to tell others about their service experiences than they were 5 years ago. (Source= Zendesk)  For many customers, the prevailing feeling regarding business technology is...

The study found that seventy-four percent (74%) of employees felt they were asked to do things on the job for which they were not properly trained.

"Yeah, yeah, yeah, so you say you've got advanced service training certification(s)—so what. If those certifications were worth their salt, everyone would be pursuing achievement, touting the distinction, and donning the emblems."—Naysayers International

As it stands, many service providers don’t seem interested (or perhaps capable) unless such certifications are required or mandatory by the suppliers and manufacturers they represent. Mandatory certifications may ensure compliance but not necessarily commitment to learning—which is the point.

The partnership review is a long-term strategy that goes beyond a traditional account review.

Ongoing customer relationship management takes on many forms, from a simple account review to a one-on-one meeting at a swanky lunch spot. These activities improve client loyalty and build long-lasting connections, but they often go on the back burner. Many companies consider post-sale account management to be a once-and-done process involving a single follow-up, or they wash their hands completely after the sale. When companies stand to gain so many benefits, why do they skip out on this part? In many cases, there's too much focus on sales quota attainment, and the customer (and company) suffers for it.

There are no stupid questions (though we’ve all heard some stupid answers before!).

When it comes to deciding who to partner with for your copier and other office equipment – whether for purchase, lease, and/or maintenance – asking questions is an important part of the selection process. Truthfully, looking at companies that sell copiers and selecting the right partner can make or break how effective your technology purchase, lease, and/or software implementation will be.

We’ve put together a short list of questions to help you separate the contenders from the pretenders.

At Datamax, we can take the guesswork out of purchasing office equipment. We can guide you through the process, start to finish, guaranteeing you get the product you need.

Have you ever walked into a big box office supply store to look for equipment, and then left more confused than ever? With aisles of copiers, fax machines, printers, scanners, and more, all with different features and made by different companies, how can you make the right decision for your office? Maybe you've already made a decision and later found it was the wrong one—a costly and frustrating mistake. What's the solution?