Every improvement you make in office organization gives doctors and patients more time to communicate.
The call on hold blinks on the other line. As you cradle the phone on your shoulder, you talk calmly to a supplier about another late shipment of office supplies. Soon you'll be late for a staff meeting.
It's all you can do to keep your doctor's or medical office running smoothly. It's not like other businesses -- your customers are patients who are healing and have concerns about their condition. Doctors, nurses, and other staff don't want any delays in delivering care due to back-office problems. Every improvement you make in office organization gives doctors and patients more time to communicate.