The Datamax Thinking Blog

Keeping your patient data properly backed up and protected will help you focus on what matters most — the patients you care for.

As a healthcare provider, you know your patients are the number one priority. Part of your obligation to them is to keep their health-related information as confidential as possible.

Because tornadoes can have catastrophic impacts on physical facilities, businesses must plan ahead for an alternative way to carry out everyday processes such as answering phones, processing orders, issuing invoices, signing checks, etc.

Every business has to prepare for the worst. Those that don’t may never fully recover from a disaster. But not all disasters are created equal. And not all businesses are at risk for every kind of disaster. That’s why we’ve put together this quick Natural Disaster Survival Guide to help you ensure that your business can keep operating even if a natural disaster strikes.

If you don't have a plan currently, please join us at the upcoming Datamax Business Continuity & Disaster Recovery Seminar (June 20th) and learn more on how to protect your business from human error, hardware failure and natural disasters that can bring your company to its knees.

As a proactive CEO, you know that implementing a solid business continuity and disaster recovery plan, also referred to as BCDR, is essential for your business. After all, why would anyone in your esteemed position ever put a business at risk to downtime or data loss when prevention is so easy? While some CEOs fail to give BCDR the proper attention it deserves, we’re not worried about you.

But if anyone asks, here are four critical reasons that you, the CEO, care about business continuity and disaster recovery.

Does your technology partner have a formula for ensuring you become a technology FANATIC every step of the way?

Today more than ever the business of technology has become a workout and for many customers, a thorough beating when it comes to service and support.  Whether ranting or raving, 58% say they are more likely to tell others about their service experiences than they were 5 years ago. (Source= Zendesk)  For many customers, the prevailing feeling regarding business technology is...

Establishing quantifiable, standardized benchmarks which are then scored will allow senior business executives to begin assessing, and managing, their technology infrastructure as a whole.

Working with small and medium-sized businesses and helping manage their technology is as challenging as it is rewarding. Although every business is different, there are aspects common to all. For example, the business of an architect is different than a CPA, yet each must communicate, each must meet payroll, and each must be able to manage finances.

The average office spends $25,000 to fill a four-drawer file cabinet and $2,000 annually to maintain it.¹

It's no wonder that organizations are more active than ever in pursuing solutions to streamline traditional methods of managing documents. Without the assistance of document management software, organizing documents, emails, scans, electronic faxes, graphics, Internet content, etc., is frequently a manual process that is very time intensive. Essentially, a dated management style that just doesn't work in today's digital, fast-paced office environment. Add in the burden of “Big Data”and the challenge of information management is bigger than ever.

The study found that seventy-four percent (74%) of employees felt they were asked to do things on the job for which they were not properly trained.

"Yeah, yeah, yeah, so you say you've got advanced service training certification(s)—so what. If those certifications were worth their salt, everyone would be pursuing achievement, touting the distinction, and donning the emblems."—Naysayers International

As it stands, many service providers don’t seem interested (or perhaps capable) unless such certifications are required or mandatory by the suppliers and manufacturers they represent. Mandatory certifications may ensure compliance but not necessarily commitment to learning—which is the point.

You want to help patients and not put them at risk from a data breach. Keep them and HIPAA happy by following these straightforward tips to handle your paper-protected health information.

You spend a lot of time staying on top of your electronic health records, but you can't ignore the file cabinets filled with patient information on paper. A completely paperless operation is a dream for many health companies. Until you can achieve that digital goal, you need an effective way to restrict access to your hard copies.

Every improvement you make in office organization gives doctors and patients more time to communicate.

The call on hold blinks on the other line. As you cradle the phone on your shoulder, you talk calmly to a supplier about another late shipment of office supplies. Soon you'll be late for a staff meeting.

It's all you can do to keep your doctor's or medical office running smoothly. It's not like other businesses -- your customers are patients who are healing and have concerns about their condition. Doctors, nurses, and other staff don't want any delays in delivering care due to back-office problems. Every improvement you make in office organization gives doctors and patients more time to communicate.

Process automation won't eliminate all tasks you have throughout the day, but you can gain enough time that you get to leave work on time and enjoy your night.

You're the glue that keeps the office running smoothly. When you do your job right, it might appear like you're not doing anything at all, which couldn't be further from the truth. Whether you're researching the latest technology improvements or maintaining a collaborative environment, you're putting in a lot of hard work.

Process improvements cover everything from scanning your paperwork with digital copiers to enter them into a document management system to streamlining current workflows. They benefit the business in many ways and find a way to go from the beginning to end in the most efficient way possible. But what do they do for YOU?