The Datamax Thinking Blog

Don't settle for average or worse service from your copier dealer.

Do you spend a lot of time on airlines that ignore your requests and pass you over on the upgrade list? How about a restaurant where you can never get a refill because the server is off texting?

You can encounter bad service everywhere you go, and you probably cross those businesses off the list after they ruined your experience. Sometimes these situations are unavoidable, but in most cases, the people involved simply chose to deliver subpar service.

The same thing can happen with your copier service. You might settle because you're locked into a contract and you didn't realize just how bad the support was until you needed help. Why would you walk away from those airlines and restaurants in your personal life but continue to suffer as an SMB? It doesn't have to be this way.

 Achieving a high return on technology investment can greatly be enhanced by finding a partner who is focused on a customer strategy that is “RELEVANT,” and that provides “VALUE” well beyond the transaction.

Whether it's Return on Investment (ROI) or more specifically Return on Technology Investment (ROTI), it’s ALL about results. Preferably ... "BIG" results. The results we’re looking for come in many shapes and forms, yet in the world of business technology, they all include the measurable improvement of an organization’s operational performance. Results have to make an organization more nimble and competitive than previously before, or what’s the point.  The kind of results our customers commonly envision include:

Research shows that law firms love Canon copiers.

You see a lot of natural combinations out there. Chocolate and peanut butter, steak and eggs, and wine and cheese are a few classic pairings. What doesn't fall so easily into place are the services that support a major business investment, such as your production printer and your digital copier.  

The pre-sales process goes smoothly, but you often find yourself left hanging after you sign on the dotted line. At Datamax, we put a lot of resources into the after-sales support process. Our technical support team works together with the top manufacturers, such as Canon, to learn everything they need to know for high-quality support. Our dedication to after-sales support has earned us recognition from Canon's Association of Technical Service Professionals (ATSP). 

Every company is vulnerable to cybercriminals – especially SMBs because their infrastructure is usually less secure. Use data backup as part of your security strategy against ransomware.

Cybercriminals want to hold your information for ransom. And they are coming after your small to medium sized business because your networks are usually less secure than larger businesses.

Don't just take my word for it.

The FBI estimates that the “ransomware industry” was worth $1 billion in 2016. That number is expected to grow in 2017. 

Every disaster is different. Before doing anything, understand the underlying issues and how it may affect you.

Prepare yourself before disaster strikes. Why?  Because it’s comin’. In many forms and guises you can count on it — it’s comin’.  When it comes to data backup and disaster recovery (BDR), you need to be prepared for potential disasters to keep your business running. It’s not only important to have a disaster recovery solution you trust, but to make sure you test it as well.

Buying one, centralized multifunction printer for your office will save money, right? It's not as simple as that.

Centralizing your multifunction copiers makes a lot of sense. You don't need to buy multiple machines to cover all of the departments, the IT team can easily network and troubleshoot them, and you won't have employees wandering around trying to figure out where to get their copies.

This configuration works out great, in theory. In practice, you could end up with the MFP becoming the de facto water cooler. When staff makes their way to the digital copier to pick up their papers, they may take a socialization trip at the same time.

Take the time to get the right office equipment or your communications – internally and with customers – could suffer.

When companies buy printers or digital copiers from us, they're not all that interested in the actual equipment. What you actually get from the purchase is communication.

The Technology Advocate provides client-focused advise grounded in the business case and tailored to address the unique needs of each organization.

Are you making good decisions about investments in your technology infrastructure? What business goals are you trying to accomplish? For many companies, the answer to both questions is a resounding "um..."

Organizations of all sizes use technology to conduct business functions ranging from simple communication to complex "big data" data analysis. Sometimes the adoption of technology is well conceived and cost effective, however all too often the acquisition and deployment of new

Copiers and printers can remain effective for years. However, they don't last forever.

How much has technology changed in the past few years? Every other day it seems like something new is in the pipeline – and it's only been a decade since the iPhone was first introduced. This pace is great for innovation, but it makes your IT outdated. Digital copiers, printers, computers, and the rest of your office equipment get left behind. Yet many businesses are surprised that keeping their 20-year-old digital copier around is a bad idea, even if it does still function. 

It's a fact of life, copiers are machines and they sometimes break. Here are six steps to take to keep from losing your cool.

Printers and copiers have a unique ability: the more these technologically advanced devices break down, the more primal you become in turn. This transition starts with an open palm hit, and then a kick, and then more profanity than you might otherwise use at work. Toward the end you are re-enacting the dawn of man obelisk scene in 2001: A Space Odyssey.

Printers and copiers will break down; however, you can minimize their ability to transform you by following these six simple steps.