The Datamax Thinking Blog

The top 10 questions a sales rep should ask you before they EVER give you a price – or recommendation.

There is nothing more unsatisfying than a salesperson who cannot give you a price when you ask them how much something is going to cost. Their reluctance may even cause you to doubt them. Believe me when I say it, they are actually doing you a favor.

Sure, any salesperson can throw out a number just to make you happy, but in the long run, the true cost of office equipment depends on many things. Sure, you can:

The ability to offer the tools and control needed to help reduce waste and boost productivity can be the difference in whether your organization finds itself "on cloud nine" or "under a cloud" when it comes to managing print.

For many organizations, printing continues to be a frustrating cost issue that remains pretty much untracked and uncontrolled. That’s amazing since managing print output and associated costs has been such a hot topic for so long. 

More companies understand this now, but not enough want to really pour in the effort to do anything about it.  Apparently, they're less interested in the gathering clouds of documents and print and are more convinced of better cost savings they can be chasing down in their businesses — so they think. 

You have a lot of options on the market when you make a technology purchase. The best solution for your business isn't determined solely by the price, the feature set, or how fast the vendor gets it to your doorstep.

Every year, I learn more about copiers, document management, workflow, and, increasingly, managed IT topics.

I do my best to pass on what I learn to you.

Here are the 11 most popular posts in 2017. They cover a range of topics:

• Why you should update old equipment (while I didn’t get into it, this goes for most office technology – not just your copiers!)
• HIPAA compliance issues
• The value of PDF and automated Bates Stamping for law firms
• And some thoughts on costs

Read on for insights into those topics – and more – to get yourself ready for 2018! 

Security isn’t always top of mind, especially when it comes to your employees. Make sure you and your employees aren’t doing any of these six things.

We’ve all had that “kick yourself” moment after something you had a second thought about tragically comes to fruition. We know it could have been prevented, and it was just plain stupid not to have taken the simple steps needed to prevent the mistake.

We take a lot for granted as humans, especially when it comes to securing our data. In fact, did you know that in your office right now it’s likely that 40% of your employees have their passwords stored on their devices in a Word document? Almost half! Not so secure right? 

Despite all the cyber security threats you hear about in the news, the simple fact is that the people within your business are far more of a threat than any software application that you are using. If you’ve ever had second thoughts about your company’s cybersecurity, take a few minutes to check yourself and make sure that you are NOT doing any of the following:

While it’s annoying to hear “it depends” when you ask us how much a copier is, it’s also the truth. Here’s why.

One of the most common questions (if not THE most common question) every copier dealership is asked is some variation of “How much is a copy machine going to cost me?”

Our sales team is asked that all the time.

The answer is (really!): it depends.

I’ll explain why.

The IRS Section 179 Deduction represents an incentive created by the U.S. government to encourage businesses to buy equipment and invest in themselves.

So, it's the end of another business year and once again you find yourself looking for opportunities in every nook and cranny to improve profitability or searching to boost productivity with some much-needed business technology investment. I don't know about you, but I'd much rather wear myself out looking at endless college football games than wearing myself out trying to improve profits under a late year pressure crunch. Now that's a beat down.  Either way, for most business managers or owners a "best-case" year-end bonus is probably on the line, or "worse-case" — the stress of ensuring basic business survival.

Your 15 year old copier still works. Great. Is that costing your office productivity benefits that newer equipment could deliver?

If it ain't broke, don't fix it.

In many cases, that's not a bad rule to follow.

On the other hand, the copiers, printers, and other office equipment you use now might not be broken (they still work), but could do with some fixing anyway.

Do you think your business' size will protect you from cybercriminals. It won't.

Simple fact: cybercriminals are coming for you.

That's anyone reading this – individuals, 2-person businesses, Fortune 1000, or the mom and pop store on the corner.

All businesses have customer and other data that can be hacked. Criminals want that data.

Most SMBs attempt to secure themselves. However, they don't have the money or access to expertise that larger companies do. Their defenses aren't as strong as larger companies.

It's a lot easier to pick the lock on a doorknob (just to be 100% clear, this is you SMBs) than on a maximum security safe. Who do you think cybercriminals are going to target? 

Here are seven things every SMB must know about cybersecurity.

Winning copier service doesn't just happen. You have to practice and train for it. That's what we do.

Every vendor promises speedy and reliable service, but until you have a problem with your office equipment, you really can’t be sure. Sadly for their customers, many of our competitors are also unsure - sending rookie technicians out in the field with little or no training at all. Or, maybe they’ve had training, but it’s basic training, at best, inside their dealer’s four walls.

This kind of approach is like putting in a quarterback who can’t throw the distance, let alone a spiral. You just can’t win with this scenario.

Not at Datamax - we believe in training all of our employees to help our customers WIN. We get you back in the game as soon as humanly possibly with services delivery approach hyper-focused on response, resolution, and first call completion.

Complying with HIPAA is impossible if you don't know where to start. These four business tips will help you get started AND help your business.

With so many rules and acronyms, maintaining a HIPAA-compliant medical office can be a daunting task. Here’s a high-level recap so you can keep your eye on patient care.