The Datamax Thinking Blog

Winning copier service doesn't just happen. You have to practice and train for it. That's what we do.

Every vendor promises speedy and reliable service, but until you have a problem with your office equipment, you really can’t be sure. Sadly for their customers, many of our competitors are also unsure - sending rookie technicians out in the field with little or no training at all. Or, maybe they’ve had training, but it’s basic training, at best, inside their dealer’s four walls.

This kind of approach is like putting in a quarterback who can’t throw the distance, let alone a spiral. You just can’t win with this scenario.

Not at Datamax - we believe in training all of our employees to help our customers WIN. We get you back in the game as soon as humanly possibly with services delivery approach hyper-focused on response, resolution, and first call completion.

Research shows that law firms love Canon copiers.

You see a lot of natural combinations out there. Chocolate and peanut butter, steak and eggs, and wine and cheese are a few classic pairings. What doesn't fall so easily into place are the services that support a major business investment, such as your production printer and your digital copier.  

The pre-sales process goes smoothly, but you often find yourself left hanging after you sign on the dotted line. At Datamax, we put a lot of resources into the after-sales support process. Our technical support team works together with the top manufacturers, such as Canon, to learn everything they need to know for high-quality support. Our dedication to after-sales support has earned us recognition from Canon's Association of Technical Service Professionals (ATSP). 

Most companies don’t realize that there’s an "app for that" on their copier.

Everything and everyone in an office needs to be as productive as possible. Did you know you could extend the productivity benefits of your copier with an App?

Most companies don’t realize that there’s an "app for that" on their copier. Take a look at your multifunctional printer (MFP) and visit the apps screen. If you have a Canon copier then you can literally download an app from the Apple App Store. If you visit the Document Distribution and Management page on the Canon Copiers website, you can see the types of apps supported by color copiers, black and white copiers, and production printing systems. 

Having a plan in place with the right company that can respond as quickly as possible and get you the help you need to make those important, career changing, opportunities is key.

Have you ever played the “what if?” game? Lets play it real quick.

So what if your boss just gave you an awesome opportunity to pitch your ideas to the new clients. You have a 9 a.m. deadline and at 8 a.m. the printer breaks down. That would be pretty frustrating, right?