The Datamax Thinking Blog

Winning copier service doesn't just happen. You have to practice and train for it. That's what we do.

Every vendor promises speedy and reliable service, but until you have a problem with your office equipment, you really can’t be sure. Sadly for their customers, many of our competitors are also unsure - sending rookie technicians out in the field with little or no training at all. Or, maybe they’ve had training, but it’s basic training, at best, inside their dealer’s four walls.

This kind of approach is like putting in a quarterback who can’t throw the distance, let alone a spiral. You just can’t win with this scenario.

Not at Datamax - we believe in training all of our employees to help our customers WIN. We get you back in the game as soon as humanly possibly with services delivery approach hyper-focused on response, resolution, and first call completion.

Complying with HIPAA is impossible if you don't know where to start. These four business tips will help you get started AND help your business.

With so many rules and acronyms, maintaining a HIPAA-compliant medical office can be a daunting task. Here’s a high-level recap so you can keep your eye on patient care. 

Discounts are great – in the right circumstances. Discount copiers can mean discount services – and that could hurt your business.

Wholesale clubs are awesome — you always spend more than you planned when you walked in the door with your list, but you get such great deals! Who doesn’t want toilet paper in bulk, or a giant bag of coffee for the price of the regular sized one you buy at your grocery store?

Not to mention the euphoria you feel from paying less for something you would otherwise buy full price. It feels good.

Research shows that law firms love Canon copiers.

You see a lot of natural combinations out there. Chocolate and peanut butter, steak and eggs, and wine and cheese are a few classic pairings. What doesn't fall so easily into place are the services that support a major business investment, such as your production printer and your digital copier.  

The pre-sales process goes smoothly, but you often find yourself left hanging after you sign on the dotted line. At Datamax, we put a lot of resources into the after-sales support process. Our technical support team works together with the top manufacturers, such as Canon, to learn everything they need to know for high-quality support. Our dedication to after-sales support has earned us recognition from Canon's Association of Technical Service Professionals (ATSP). 

Buying one, centralized multifunction printer for your office will save money, right? It's not as simple as that.

Centralizing your multifunction copiers makes a lot of sense. You don't need to buy multiple machines to cover all of the departments, the IT team can easily network and troubleshoot them, and you won't have employees wandering around trying to figure out where to get their copies.

This configuration works out great, in theory. In practice, you could end up with the MFP becoming the de facto water cooler. When staff makes their way to the digital copier to pick up their papers, they may take a socialization trip at the same time.

Take the time to get the right office equipment or your communications – internally and with customers – could suffer.

When companies buy printers or digital copiers from us, they're not all that interested in the actual equipment. What you actually get from the purchase is communication.

Copiers and printers can remain effective for years. However, they don't last forever.

How much has technology changed in the past few years? Every other day it seems like something new is in the pipeline – and it's only been a decade since the iPhone was first introduced. This pace is great for innovation, but it makes your IT outdated. Digital copiers, printers, computers, and the rest of your office equipment get left behind. Yet many businesses are surprised that keeping their 20-year-old digital copier around is a bad idea, even if it does still function. 

The point in time when you acquire a new print device is the perfect time to improve your workflow, provided your vendor has the expertise.

A business' copier fleet is very much a Goldilocks situation; too much or too little printing and copying capacity can create significant costs. If you print more than your fleet can handle, you are going to have to replace devices more often. If you have more capacity than you need, you are paying too much to the detriment of other areas of your business.

Looking for excellent service and maintenance support for your digital copiers and other office equipment can feel like looking for a four-leaf clover.

Horseshoes are always lucky.

But today, leprechauns, four-leaf clovers, and green are lucky.

Here are a few thoughts on how to make your luck last beyond St. Patrick's Day when looking for quality copier repair, service, and maintenance. Because it can feel like you're looking for that mythical pot of gold sometimes.

Multifunction copiers are a must-have device to improve process automation in your office and to support working anywhere.

Compare today's business environment to the typical office in 2000. Back then, everyone was locked to a particular workstation, and remote working was a rarity. Today, you can work from a computer to a tablet to your smartphone halfway across the world without any problems.

While technology advancements set the stage for many of these changes, the foundation is built on top of tech that's been around for decades. The multifunction copier, for instance, is an important part of moving to a "less paper" office.